Hungary’s Malev will be missed

Budapest airport

(Beyondbricks) One week ago, when Attila Kozsik heard the news that Malev, the Hungarian flag carrier, had grounded all planes, he knew it meant problems.

Kozsik is chief financial officer at Crnogorska Komercijalna Banka, Montenegro’s largest commercial bank, based in Podgorica. It is also a subsidiary of OTP, the Hungarian bank that has been expanding its reach in the region in the past decade. For him, losing Malev also meant losing the only carrier offering direct flights between Podgorica and Budapest.

“We are definitely not happy about this. Of course, we can find alternative routes, but those will either take longer, or be more expensive, or both,” he told beyondbrics.

The industry’s response to the collapse of Malev has been spectacular: a dozen or so airlines have announced new routes, increased services or said they will use larger aircraft on existing services. The list includes Lufthansa, Air Berlin, Aegean, Wizz Air, Smart Wings and, most notably, Ryanair – which on Thursday said it would allocate three aircraft in Budapest by the end of next week and another two in March.

Ryanair expects some 2.4m passengers on its Budapest flights this year. This, together with expansion of Wizz Air, which expects to roughly double its volumes of 1.2m in 2011, means the two airlines alone look set to fill the void purely in passenger numbers formerly carried by Malev – which managed 3.2m last year.

But the problem for Kozsik is that, despite this rapid and robust response, the new airlines have either cherry picked popular, well-trafficked routes, or pioneered others, mostly to cities in western Europe.

None appear to have considered replicating Malev’s strategy of developing feeder routes to cities like Chisinau, the capital of Moldova, Tirana, in Albania, or the handful of cities Malev served in former Yugoslavia including Sarajevo, Belgrade, Skopje and Pristina.

“This has implications for Budapest as a centre for doing business in the region. Several Hungarian businesses, such as OTP Bank, Mol [the energy group] and Magyar Telekom have subsidiaries in the Balkans. Without direct flights, managing these companies will become more difficult,” Mihaly Hardy, spokeman for Budapest Airport, told beyondbrics.

And not just Hungarian companies, says Chris Bennett, the Budapest-based director for Europa Capital Emerging Europe, a property development company.

“From my point of view this is a real bugger, as Malev provided most of the flights to Bucharest and Sofia – my most frequent destinations – and most other Romanian and Balkan destinations,” Bennett says.

Jozsef Varadi, chief executive of Wizz Air, has specifically (and repeatedly) excluded picking up such routes several times in the past week. “We are not, nor will we be another Malev. Our business model is entirely different,” he told a press conference on Tuesday.

“These are low intensity routes, often suitable for smaller, perhaps 30-seat planes [rather than the larger jets operated by the low-cost carriers],” said Hardy at Budapest Airport.

True, Bucharest and Sofia are being picked up by some discount carriers, but at a cost in quality.

“Malev was much more reliable and flexible than Ryanair. My impression was also that they had more space. I hate not having a seat assigned to me and so on. And when I fly to London, I want to fly to a proper airport and not Luton!” Bennett says.

As a regional centre, Budapest, he argues, “really is the best place to live. All the main cities are about one hour’s flight from here. The alternatives of low cost airlines or flights via Vienna are just not attractive.”

The Hungarian government insists it is still seeking to establish a new flag carrier, but “with every passing day, as new carriers come in, the chances are getting less and less,” says Hardy.

“I think there are about 20-25 former Malev routes that will never be re-established, such as to the Balkans, and also Tripoli and Beirut,” he says.

Bennet is particularly glum regarding the effects on Budapest: “I think it will be another nail in Hungary’s coffin, at least for the time being, as Malev did make this a good place to base oneself for the region.”

source: blogs.ft.com/beyond-brics

Malev frequent flyer program also terminated

Dear Frequent Flyer Passenger!

 

Malév Hungarian Airlines regrets to inform you that:

-       Malév’s Duna Club frequent flyer program has been terminated. For Duna Club members the collection and redeeming of frequent flyer points on other airlines’ flights have also been terminated.

-       The redeemed onward/return bonus tickets for the Malév flights are not valid any longer. Who has already began the bonus trip and has a valid return ticket until 29 February 2012 according to the 5/2012. (I.31.) government decree may be entitled for the refund of the cost of his return ticket (see the above communication).

-       The Malév and Millenium lounges operating at Liszt Ferenc International airport cannot welcome any longer passengers holding Duna Clubcards, also these cards are not valid any longer in the lounges abroad.

-       About the travel with bonus tickets issued for other airlines’ flights please contact the respective airlines.

-       The Citibank-Malév credit cards are still valid as credit cards (see Citibank’s communication). Since theDuna Clubprogram has been terminated collection of points is no longer possible.

If you have any further questions, please call the Malév Contact Center.

-          From Hungary: 06-40-21-21-21

-          Abroad: +36-1-802-11-11

 

<malev.com>

Budapest by air

Air

Budapest can be reached directly from destinations around the world, including the USA, but its most important gateways are in Continental Europe, especially now that what Hungarians call the fapados (wooden bench) airlines – the super discount carriers such as Air Berlin(www.airberlin.com), EasyJet(www.easyjet.com), SkyEurope(www.skyeurope.com) and Wizzair(www.wizzair.com) – have arrived, bringing the cost of flying between Budapest and dozens of European cities to a level that fits most travellers’ budget. Fares vary greatly depending on the destination, availability and the time of the flight.

Note that there are no scheduled flights within Hungary.

Airlines

National carrier, Malév Hungarian Airlines (MA; in Hungary 06-40 212 121, from abroad 36-1 235 3888; www.malev.hu), flies nonstop or to Budapest via Prague, Madrid or Amsterdam from North America, the Middle East and almost 60 cities in continental Europe and the UK. It also flies to/from Beijing, Shanghai and Guangzhou in China.

The main Malév Customer Service Centre(+36-1-235 3222; www.malev.hu; XIII Váci út 26; 8.30am-7pm Mon-Fri, 10am-6pm Sat & Sun; M3 Nyugati pályaudvar) is just northwest of Nyugati train station. Malév also has ticket-issuing desks at Ferihegy airport.

Other major carriers serving Budapest:

Aeroflot (SU; +36-1- 318 5955; www.aeroflot.com; hub Moscow)

Air Canada(AC; +36-1- 266 8435; www.aircanada.com; hub Toronto)

Air France (AF; +36-1- 483 8800; www.airfrance.com; hub Paris)

Alitalia (AZ; +36-1- 483 2170; www.alitalia.it; hub Rome)

Austrian Airlines (OS; +36-1- 327 9080; www.aua.com; hub Vienna)

British Airways (BA; +36-1- 411 5555; www.ba.com; hub London)

CSA Czech Airlines (OK; +36-1- 318 3045; www.czech-airlines.com; hub Prague)

El Al (LY; +36-1- 266 2970; www.elal.com; hub Tel Aviv)

EgyptAir(MS; +36-1- 266 4300; www.egyptair.com.eg; hub Cairo)

Finnair(AY; +36-1- 317 4022; www.finnair.com; hub Helsinki)

KLM Royal Dutch Airlines (KL; +36-1- 373 7737; www.klm.com; hub Amsterdam)

LOT Polish Airlines (LO; +36-1- 317 2444; www.lot.com; hub Warsaw)

Lufthansa(LH; +36-1- 266 4511; www.lufthansa.com; hub Frankfurt)

SAS (SK; +36-1- 266 2633; www.scandinavian.net; hub Copenhagen)

Tarom Romanian Airlines (RO; +36-1- 235 0809; www.tarom.ro; hub Bucharest)

Turkish Airlines (TK; +36-1- 266 4291; www.turkishairlines.com; hub Istanbul)

Airports

Budapest’s Ferihegy International Airport( +36-1- 296 7000; www.bud.hu), 24km southeast of the city centre, has two modern terminals side by side and an older one about 5km to the west.

Malév flights and, for the most part, those of its 18 or so code-share partners arrive and depart from Terminal 2A. Most other international airlines use Terminal 2B, which is next door and within easy walking distance. Malév has a ticketing desk at Terminal 2A (296 7211; 5am-11pm) and another one at Terminal 2B ( +36-1- 296 5767; 6am-8.30pm); at the latter you’ll also find a left-luggage office (per item per 1/3/6hr 350/1050/1400Ft, per day/week 2200/6500Ft; 24hr). The super-discount European carriers, recent arrivals to Budapest, now use the refurbished Terminal 1.

The Airport Minibus Service( +36-1- 296 8555; mini bus@bud.hu; one way/return 2300/3900Ft) ferries passengers in eight-seater vans from all three of the airport’s terminals directly to their hotel, hostel or residence. Tickets are available at a clearly marked desk in the arrival halls. You need to book your journey to the airport 24 hours in advance but remember that, with up to seven pick-ups en route, this can be a nerve-wracking way to go if you’re running late.

If you want to take a taxi, call one of the taxi companies with a mobile or from a public phone at arrivals (dispatchers understand English) and expect to pay about 5000Ft. If you book in advance, Tele 5 ( +36-1- 355 5555) charges 3490Ft between the airport and Pest and 3990Ft for Buda. Its taxis are just down the road, awaiting your call.

The cheapest – but most time-consuming – way to get into town from Ferihegy is to take the airport bus (look for the stop marked ‘BKV Plusz Reptér Busz’ on the pavement between terminals 2A and 2B), which terminates at the Kőbánya-Kispest metro station. From there take the M3 metro into the centre. The total cost is 320Ft.

www.tarom.ro

Budapest Airport (BUD) customer service numbers are here:

Budapest Airport Zrt.
Based: 1185 Budapest,
BUD Nemzetközi Repülőtér
Post adress:
BUD Nemzetközi Repülőtér
1675 Budapest Pf. 53.
Tel.: +36 -1- 296-9696

Call Center
Telefon: +36 -1-296-7000

Parking operation:
Tel./fax +36 -1-296-5505

Parking customer service
Tel./fax +36 -1)-296-5232;
Mobil: +36 -30-445-2827;

 

toll free Malev Hungarian Airlines Phone Number:

800.223.6884

 

Lost luggage

Celebi Ground Handling
Tel.: (Terminal 1): +36 (70) 332-4017,
Tel.: (Terminal 2): +36 (70) 332-4006, +36 (1) 296-5966 (fax is)
E-mail: LL@celebi.hu

Menzies Aviation
Tel.: (Terminál 1) +36 (1) 296-8368, +36 (1) 296-8369
E-mail: bud.customercare@menziesaviation.com

Malév Ground Handling
Tel.: +36 -1)-296-7327
E-mail: lostandfound@malev.hu

Budapest Airport Meeting rooms:
Tel.: +36 -1- 296-6213; + 36 -1)-296-8677

Air ticket booking 

Weco-Online Ltd.
Tel: +36 -1- 510 0990
Email: repulojegy@bud.hu
Mo-Th: 08.00-18.00; Fr: 08.00-17.30 CET

Head of communication:
Mihály Hardy spokesperson
Tel.: +36 -1-296-6753
Fax: +36 -1-296-5304

MALEV Hungarian Airlines customer service helpline 06-40-21-21-21 or helpdesk +36-1-802-11-11 from abroad

Malév Hungarian Airlines customer service helpline: +36-1-802-11-11 or inland 06-40-21-21-21

A Malév segítségnyújtó vonal elérhetőségei:

Magyarországról: 06-40-21-21-21

Külföldről: +36-1-802-11-11

A légitársaság utasait az ügyfélszolgálati munkatársak (az alábbi telefonszámon: Magyarországról: 06-40-21-21-21, Külföldről: +36-1-802-11-11) tájékoztatják arról, hogyan utazhatnak el célállomásukra, illetve milyen lehetőségeik vannak a kártalanításra.

Levélben érdeklődhetnek a malev@malev.com e-mail címen!

Update:

Helpline e-mail address: malev@malev.com

Helpline from abroad: +36-1-802-11-11

Helpline inbound: 06-40-21-21-21

The airline’s passengers on the customer service staff (number below: Hungary: 06-40-21-21-21, abroad: +36-1-802-11-11) informed that they can travel to their final destination, and what are the possibilities for compensation .

Rerouting passengers entitled Scope

The Jan. 31 entered into force on government regulation that assistance for passengers to ensure a valid ticket to their Malév stop before the date purchased, and whose Malév flight on tickets in a hot day or the following three calendar days to confer the right to travel. In addition, those who stop by Malév or before the day of the destination and the return flight has departed a valid Malév flights do not have a ticket on a later date for the 2012th February 29 at. Disseminated to the right destination with the help of existing Malév tickets for flights to other átfoglalásával, or other modes of use of insurance.